The training we provide is based on the science of Andragogy. Andragogy is the art and science of how to teach adults which is very different and often the opposite of the art and science of teaching children which is called Pedagogy. We all experienced pedagogy growing up when we went to school. However, in our trainings you are going to notice the use of a lot of different colors and evocative images, this is done to catch the attention of our visual learners. You will hear a lot of stories, parables, short catchy phrases, and music that resonates with our auditory learners. As well as games, experiential activities, and small group discussions to activate our kinesthetic learners. It’s well proven that if all I do is lecture to you like most trainers do, average retention after just a few days will be about 5-10% - that’s it! However, when we apply the principles of Adult Learning by having you discuss key learnings in small groups, practice it, and ultimately get participants to teach it or apply the learnings in real life we can expect up to 90% retention on those key learnings that were applied.
We offer two types of trainings: one targets general staff, while the other develops leaders. Although many of the titles are similar, the learning goals and approach is very different as one is designed to target the practical needs of a staff person, while the other the particular needs of a leader. To learn more, call or text me at the contact information below so we can set up a time to “talk story” regarding how to best meet your needs.
Leadership Development Trainings
According to research, 40% of newly promoted managers fail within the first 18-months. Many new executives spend their entire careers aiming to reach the top level of a company, only to fall short at the finish line. These courses focus on understanding and applying the often-unsaid requirements of being an effective and respected leader.
The following titles are half-day trainings. They can be a standalone class, or be built into a customized leadership development series that best meets your leader’s needs:
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Famed management consultant, thought leader and best-selling author Peter Drucker coined the phrase, “culture eats strategy for lunch.” Hawaii is littered with a long line of bruised and bloodied bodies of bright, articulate, and well-meaning ha’ole leaders who have suffered through this axiom firsthand.
This training is designed to help those new to the islands succeed by exposing them to deeply rooted and unseen cultural concepts that could make the difference between their success and failure.
Participants will learn:
• About the Two Types of Culture that are constantly at play between those born and raised in the islands versus those who are from a task-based culture.
• The deeper meaning of core cultural concepts like “aloha” and “Ohana.”
• Practical tips on how those new to the island can accelerate acceptance, rather than stumble their way to it.
• The meaning of key local words that they need to know.
Note – this train can also be provided as one on one coaching sessions for leaders who are transitioning to the islands when or before they start their new job in the islands.
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So, you want to become a supervisor… good for you… leadership is a noble aspiration. Serving as a supervisor can be a richly fulfilling experience or one that brings you and those under you to tears. According to the research 40% of newly promoted managers fail within the first 18-months. Consequently, as an aspiring leader it’s important that you know what you are getting into before placing yourself and those under you into a potentially unpleasant situation.
This half-day training is designed to help aspiring supervisors become aware of what they are getting themselves into before applying for a supervisory position by:
• Learning the non-delegatable roles and responsibilities of a leader.
• Understanding the unsaid (often demanding) requirements every supervisor must fulfill.
• Taking a private, introspective look to see if you have what it takes to be a successful supervisor.
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Let’s get one thing straight from the start, there are no perfect teams. So, cut yourself some slack because in every organization, even at the highest levels, people are people and because people are imperfect so are teams. The goal therefore is not to strive for some mythical, idealized team, but instead to maximize your existing team’s effectiveness.
If you research the characteristics of effective teams what you will discover four common themes or characteristics that consistent rise to the top regardless of the industry. This training will focus on the four core elements commonly found on effective teams.
Leaders or would be leaders who attend this training will learn and leave with action plans on how to:
• Leverage shared commitment toward a common cause.
• Maximize strengths and minimize weakness on their team.
• Clearly communicate with the team so that the whole group gets it.
• Develop the types of quality connections needed on a team to protect it from the everyday stresses and challenges that can so easily rip it apart.
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National surveys confirm that what employees’ want most from their supervisors’ is constructive feedback and recognition. Feedback is by far the most powerful teaching tool in an organization’s arsenal. The challenge is that most of us think that we are much better at giving it than we really are.
Leaders, would be leaders, or those just interested in learning more will learn how to:
• Give F.A.S.T. feedback.
• Provide constructive feedback with things go wrong.
• Give HIS/HER praise when things go right
• Constructive feedback Do’s and Don’ts.
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According to a Harvard Business Review study 70% of change initiatives are not successful. If you are a leader or would be leader who is about to embark on a change initiative and want to learn research proven elements needed to successfully lead and communicate change in your group this training is for you.
Before leaving this half-day session participants will:
• Understand why building a clear and compelling case for change is so important.
• Learn why tangible leadership support is so critical to any change initiative and how to role model this support.
• Learn how to provide clear, concise, and continuous communication throughout the change process by using the 10-4 Communication tool.
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Recognizing and appreciating our employees is not just a nice thing to do, in today’s competitive job market it’s something we must. The US Department of Labor reports that the #1 reason people leave their jobs is that they don’t feel appreciated. Leaders who make their employees feel valued benefit with higher staff retention, more committed employees, and better customer service scores.
Effective recognition rewards the most important outcomes your employees create for your team. When leader recognize their staff effectively, they reinforce the actions and behaviors they most want to see get repeated again and again.
Participants will learn:
• The 5-Languages of Appreciation.
• How to give effective recognition using HIS/HER Praise.
• Recognition Do’s & Don’ts
• What is your language of appreciation via a self-assessment.
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If you are a new or long-time employee who finds yourself confused and frustrated by your performance management system, then this training is for you. Learn how to leverage performance management so that it serves and not enslaves you.
Those who attend this half-day training will learn:
• The critical difference between performance management and performance appraisals.
• How to write SMART goals. (Note: participants are encouraged to bring a real life work goal that they would like to shape into a SMART goal by the end of the training.)
• How “Regular Reviews” will maximize higher performance and minimize end of the year drama.
• Best practice principles when doing end of the year ratings.
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The evidence is clear and compelling “people don't leave companies; they leave managers” – Marcus Buckingham, Gallop Polls. As a leader or would be leader many things can and should be delegated to maximize efficiency and effectiveness, however there are three core roles & responsibilities of a leader that should never be delegate: team selection, determining priorities, and the coaching & development of direct reports.
During this training leaders and would be leaders will learn:
• How to maximize the #1 co-relation to employee job satisfaction.
• How to select the right people, and if need be de-select the wrong ones.
• How to coach & develop your to staff to a long and productive career.
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Congratulations you got the job! You must be good or they would never picked you to be the supervisor. The challenge is that what got you the job, won’t keep you in the job. In fact, continuing to do what got you promoted in the first place will lead to your failure as a leader. This is why 40% of newly promoted managers fail within the first 18-months on the job.
This insightful training will inform aspiring leaders, inspire new leaders, and even remind long time leaders of the critical transition points every staff person needs to make in order to make a successful transition from staff to supervisor.
Supervisors and aspiring supervisors who attend this training will learn:
• The critical Buddy to Boss transitions that all leaders need to make in order to be successful: Relationships, Roles, and Responsibilities.
• Buddy to Boss Do’s & Don’ts.
• Talk through scenarios with fellow participants to reinforce learning.
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Business consultant and best-selling author, Patrick Lencioni, struck a note that resonated throughout the business world when he wrote his best-selling book “Death by Meeting.” It’s hard not to crack a knowing smile when you first hear his insightful title because we all have been there… trapped in a meeting, tired, frustrated, and longing to do something more productive with our time.
Well, it doesn’t have to be that way! In this half-day training, attendees will learn how to make their meetings go A.P.E. with interaction and productivity by learning about:
• Agendas – learn why they are so important and how to use “Driving Questions” to bring laser focus to normally meandering meetings.
• Plans – learn an easy way to make sure your meetings produce results by applying the “Who is doing what when” formula.
• Exchanging Ideas – learn how to facilitate a robust exchange of ideas in your meetings so that the best decisions are made.
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It is said that “accountability is the glue that ties commitments to results.” The ever-growing need for accountability is a pressing issue that we face at work, home, in the community, and across our nation.
Before leaving this training, leaders and those aspiring to be leaders will:
• Become aware of the #1 reason why well intended, well timed, and genuine efforts at holding someone accountable are doomed for failure before they even begin.
• Learn how to use clear expectations and regular reviews to make accountability real and common place on their teams.
• Leave with best-practice tools and tips on how to delegate in ways that get results and not resentments
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DISC is one of many personality tests presently on the market, but what makes DISC so unique is that it’s so easy to understand and implement, and most importantly so easy to apply at work and at home. DISC has been used by over 50-million people and is frequently used by businesses to resolve workplace conflict, develop leaders, and improve team dynamics.
After completing a free online DISC assessment, participants will:
• Interpret and understand their DISC Self Report.
• Leave with a personalized DISC summary.
• Learn how to use DISC to communicate better with others.
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No matter what leaders set out to do—whether it’s creating strategy or mobilizing teams into action—their success depends on achieving through others. The best leaders have found effective ways to identify and control their own emotions, as well as understand and refocus the emotions of others in productive ways. Understanding the critical role people skills plays in the workplace sets excellent leaders apart from mediocre ones.
Before leaving this training, leaders will:
• Learn what Emotional Intelligence is and why it’s important to your personal and career success as a leader.
• Discover the powerful impact Emotional Intelligence has on effective leadership.
• Learn practical Emotional Intelligence Do’s & Don’ts.
• Take an Emotional Intelligence Self-Assessment to see where you stand.
